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0f333 sets out the rules, rights and obligations that apply when you access this platform — covering your account, transactions through Nagad or Rocket, and site content. Availability depends on your local law and eligible regions, and we ask you to read these terms before you start.
These terms form the agreement between you and 0f333 when you use this platform. They apply to account registration, wallet transactions — including deposits and withdrawals made through Nagad, Rocket or bKash — and all content accessible through the site. We are not able to confirm eligibility on your behalf: whether access is lawful in your location depends on the laws and regulations that apply to you personally. We do not accept registrations from jurisdictions where online gaming services are prohibited, and it is your responsibility to check the rules that apply in your eligible region before creating or continuing to use an account. When a conflict arises between a specific product page and these core terms, the core terms apply. We update this policy when our services change in a material way, and we will note the revision date at the top of this page. Continuing to use the platform after an update means you have accepted the revised terms. If you do not agree with a revision, contact us through the support routes listed below before your next session.
Our legal terms draw a clear line between what we govern directly and what falls under separate arrangements. Understanding the scope helps you know where to go when a question arises — whether it is about your account, a payment route, site content, or a service connected through a third party.
Registration, login, password and account verification steps are all governed directly by these terms. If your access is restricted or your account is under review, this policy sets the process for raising a query with our support team.
Deposits and withdrawals processed through Nagad, Rocket or bKash fall under our transaction terms. The payment provider also applies its own conditions; where those conflict with ours, each party's terms govern their own part of the flow.
Game content supplied by studios in our lobby — Spadegaming, PG Soft, Bigtime Gaming, PlayStar and CQ9 — is governed by each studio's content licence. We make titles available in the lobby; studio-level terms sit alongside ours, not inside them.
Links or integrations that take you outside 0f333 — including payment gateway pages or identity check tools — are subject to the third party's own policy. We are not responsible for their data practices or availability once you leave our platform.
You have concrete options when it comes to your account records, personal details and how you engage with our terms. Start with the account section in your signed-in area: transaction records for Nagad, Rocket and bKash payments are listed there by date, and you can review the full history without contacting support. If a detail — such as a registered phone number tied to your Rocket wallet — needs correcting, use the account settings fields directly; changes go through a verification step shown on that screen. Where a policy question is not answered in the account area, our support routes are the right path. We aim to acknowledge queries through the channels listed on this page. If you want to request that we amend, delete or export records associated with your account, state the specific request clearly in your message so the team can route it correctly. Do not submit multiple requests for the same issue, as that slows the queue for everyone.
Open the transaction history in your account dashboard to see every deposit and withdrawal, including Nagad and Rocket entries, with timestamps and status fields.
Update your registered mobile number or wallet reference through account settings. The page shows which fields require re-verification before the change is saved.
Use live chat or the support email route listed in the Support section below. Quote your account reference number so the team can locate your record immediately.
Send a written request through our published support channel. Specify exactly what you need — export, correction or removal — and we will follow the process set out in our data terms.
We publish the contact routes below for account and policy questions. For wallet-specific issues — for example, a Nagad deposit that has not reflected in your account balance — include your transaction reference and the date when you write in. This helps the team check the payment record on their side without needing a back-and-forth. We do not publish support hours here because they may change; check the live chat widget on site for current availability.
Open the chat widget from any page while you are signed in. For legal or policy questions, describe the specific issue and include your account reference. The agent will escalate to the appropriate team if needed.
Send your query to the support address shown in the Help section of your account area. Use a clear subject line — for example, 'Policy question: Rocket withdrawal record' — so the message is routed correctly.
The Help section inside your account lists answers to common policy questions, including how to request records, update wallet references and read the current terms version. Check there first before contacting the team.
We take a direct approach to how account and transaction data is managed on this platform. Records tied to Nagad, Rocket and bKash transactions are retained for the period required by our operating terms, after which they are removed from active storage. Cookies used on this site are described in the cookie notice accessible from the footer — you can adjust non-essential cookies from that page. For account security, we apply session controls that prompt re-authentication if activity is detected from an unfamiliar device. If you believe your account has been accessed without your permission, use the live chat route immediately and change your password through account settings.
Account and transaction records — including Nagad and Rocket payment history — are kept for the period defined in our data terms. Once that period ends, records move out of active systems according to our standard retention schedule.
Our cookie notice in the site footer explains what each cookie category does and how to adjust your preferences. Essential cookies cannot be switched off, but you can limit analytics and personalisation cookies from that panel.
Session controls flag activity from unfamiliar devices and may require you to confirm access before continuing. If something looks wrong in your account history, report it through live chat and update your credentials straight away.
For requests to review, amend or delete your account records, write to the support address in your account Help section. State the request type clearly so it reaches the right team without delay.
The questions below cover what we hear most often about account rights, data handling and how these legal terms work in practice.
Yes. Accessing your account or completing a transaction — including a Nagad or Rocket deposit — means you have accepted the current version of these terms. If terms are updated, continuing to use the platform after the revision date counts as acceptance of the new version.
The current policy version and its revision date are shown at the top of this page. You can also access the legal section from the footer link at any time. Your signed-in account area keeps a record of the version you accepted when you registered.
Yes. Send a written request to the support email shown in your account Help section, specifying that you want a data export. Include your account reference number so the team can locate your record and process the request through the correct internal route.
Transaction records are retained for the period set out in our data terms, even after an account is closed. After that period, records are removed from active storage. If you need a record before closure, export it from the transaction history in your account dashboard first.
Availability depends on your local law and the eligible regions we serve. We do not make legal determinations on your behalf. Check the rules that apply to online gaming in your location before registering or continuing to use the platform. We do not accept accounts from prohibited jurisdictions.
Contact us through live chat or the support email in your account Help section. Describe the specific concern — for example, a transaction record you do not recognise — and include your account reference. The team will review the relevant record and respond through the same channel.